Monday.com
Turn every call into an action item — automatically.
We integrate your phone system with Monday.com so your team's phone calls land directly in your boards as logged items and tasks. Screen pops surface the right board item when a known contact calls. New calls create new items automatically. Your team stays aligned without leaving Monday.
What the Monday.com integration includes
Every feature below is configured and managed by Interlink — no IT overhead on your side.
Item Screen Pop
Inbound calls from known contacts surface the relevant Monday.com item on the agent's screen — so they answer with full project or deal context.
Automatic Item Creation
New calls from unknown callers create new Monday.com items automatically — pre-filled with caller information, call time, and agent name.
Call Log as Update
Every call is logged as an update on the Monday.com item — with call duration, outcome, and a link to the recording.
Click-to-Call from Monday
Click phone number columns in Monday.com boards to dial directly via Interlink — no switching apps, no manual dialing.
Board & Column Flexibility
Call data can be mapped to any Monday board — CRM boards, project boards, support boards — based on how your team works.
Recording Link on Item
Call recording links are added as updates on the Monday item for team review, handoff notes, and documentation.
How it works
Interlink handles the entire setup. You're up and running without touching a config file.
Interlink Configures the Integration
We connect Interlink to your Monday.com account and map call data to your board columns and item structure.
Caller Match on Inbound
Known callers are matched to Monday items by phone number — the item pops on the agent screen.
Update Logged on Hangup
Interlink posts a call update to the Monday item immediately after the call ends — automatically.
Click-to-Dial Active
Phone number columns in Monday become clickable — one click places the call via Interlink.
Business benefits
Single Source of Truth
Phone calls and project work live together in Monday — your team never loses track of what was discussed.
No App Switching
Reps and managers stay in Monday while calls are logged and items updated automatically by Interlink.
Cross-Team Visibility
Sales, support, and operations see the same call history on shared Monday boards.
Automatic Workflows
Use Monday's native automation to trigger follow-up tasks or status changes when a call is logged.
Who it's built for
Ideal For
Teams using Monday.com as their primary work and CRM platform who want phone activity captured natively.
Common Use Cases
- Teams using Monday CRM for sales pipeline management
- Project teams tracking client communication in Monday
- Operations teams using Monday for customer onboarding workflows
- Companies using Monday as their cross-functional work hub
Explore other CRM integrations
Get set up in a day.
Interlink configures, tests, and manages your Monday.com integration end-to-end. No IT project. No long deployment window.
Schedule a Free Consultation