Freshsales
AI-powered sales CRM. Now with intelligent calling.
We integrate your phone system with Freshsales so your sales team's call activity flows directly into your CRM pipeline. Caller records pop on inbound. Deals are updated on hangup. Click-to-dial works from any lead or contact. Freshsales' built-in AI surfaces insights on every record — and now your calling data powers it.
What the Freshsales integration includes
Every feature below is configured and managed by Interlink — no IT overhead on your side.
Lead & Contact Screen Pop
Inbound calls surface the matching Freshsales lead or contact — with deal stage, score, and recent activity — before the agent picks up.
Automatic Call Logging
Calls are logged on the Freshsales contact and deal timeline automatically — duration, outcome, agent, and recording link — with no manual entry.
Click-to-Call from Freshsales
Click any number in Freshsales to place a call via Interlink — from leads, contacts, deals, or accounts.
AI Insights Enhanced
Freshsales' built-in AI scoring uses engagement signals — including call activity — to rank leads. More call data means better AI prioritization.
Deal Stage on Pop
The screen pop shows deal name, stage, value, and owner — giving reps full pipeline context the moment a call arrives.
Recording on Timeline
Recording links are written directly to the Freshsales activity timeline on the contact and associated deal.
How it works
Interlink handles the entire setup. You're up and running without touching a config file.
Interlink Configures the Integration
We connect Interlink to your Freshsales account using your API credentials and map call fields to your CRM layout.
Caller ID Match on Inbound
Incoming calls are matched to Freshsales leads and contacts — the record pops with full deal and score context.
Timeline Updated on Hangup
Interlink writes the call log to the Freshsales activity timeline — immediately after hangup, automatically.
Click-to-Dial Active
Phone numbers in Freshsales become one-click dials through Interlink across all record types.
Business benefits
Richer AI Scoring
Every logged call enriches Freshsales' AI — better data means more accurate lead scoring and prioritization.
Zero Manual Logging
Sales reps focus on conversations, not data entry. Freshsales stays accurate automatically.
Full Contact Intelligence
Reps answer every call with the full Freshsales contact profile visible — deal history, score, and recent touches.
Sales Manager Visibility
Managers see call volume, outcomes, and recordings directly in Freshsales deal and contact views.
Who it's built for
Ideal For
Sales teams using Freshsales as their CRM who want calling data to enrich their pipeline and AI scoring.
Common Use Cases
- Inside sales teams using Freshsales for lead management
- SDR teams working high-volume outbound prospecting
- Sales managers using Freshsales AI to prioritize pipeline
- Freshworks customers looking to unify their sales and support stacks
Explore other CRM integrations
Get set up in a day.
Interlink configures, tests, and manages your Freshsales integration end-to-end. No IT project. No long deployment window.
Schedule a Free Consultation